What’s Trending? Call Centers are Returning to the U.S.

Whether you run a small business or large enterprise organization, your call center is a critical customer touch point. To improve the call center experience and drive higher levels of customer loyalty and satisfaction, companies are reinvesting in their centers, deploying new technologies, and implementing advanced customer relationship management tools to better understand their customers…. Read more »

Do Corporate Volunteer Programs Really Make a Difference?

As more companies rush to invest in volunteer programs to boost their employees’ engagement and development, raise the level and quality of their recruits, and even drive sales, measuring a program’s value is often an afterthought. So, how does a company evaluate whether the employee program it has carefully crafted is hitting the mark and… Read more »

Innovation or Incineration: How companies that don’t innovate don’t last.

It’s been nearly two decades since Michael E. Porter, Bishop William Lawrence University Professor at Harvard Business School wrote “The Competitive Advantage of Nations.” Porter’s groundbreaking study of international competitiveness outlined how a nation’s competitiveness depends on the capacity of its industry to innovate and upgrade. It transformed how companies think and act when it… Read more »

Stop Making these 3 Mistakes to Become a Better Manager

Picture this: you’ve just landed a high-profile assignment as a manager for a critical customer project. Now what? You think well on your feet, solve problems and ooze professionalism with clients. As a manager, your daily routine consists of gathering information, synthesizing insights, and creating solutions. However, the road to delivering successful project outcomes is… Read more »

3 Ways Contractors Can Kickstart a Company’s Culture

Your company culture can make or break your company.  It can increase or decrease profits, affect operational efficiency, sway employee turnover rates, and dictate how much risk an organization is willing to take.  With federal, state and local governments, as well as private companies, continuing to turn to the industry for staff augmentation and project… Read more »

The Path to Workplace Diversity

Funabulism – from the Latin funs, meaning “rope”, plus ambulare, meaning “to walk.  It’s the skill we know as tightrope walking.  And much like the celebrated Flying Wallendas, today’s acquisition teams, human resources departments and staffing professionals are performing this amazing feat of agility as they walk the thin rope between helping to build a… Read more »

Getting Smart with your Facilities Management

As a facilities manager, your top-level concern is keeping people healthy and safe. Designing and implementing a successful facilities management strategy means not only having to consider the provision and functionality of a space, identifying and integrating the services required to operate and maintain that space, but also helping your organization understand the costs and… Read more »

Celebrating SAMS Ninth Year of Business

There’s nothing traditional about a 17-year-old girl growing up near Harrisburg, Pennsylvania, who joins the Army, gets married, decides to go back to school to earn her computer electronics degree while taking care of three small children, goes on to earn two more degrees, and starts a successful business that earns numerous awards. But then… Read more »

4 Benefits of Working with Small Business over a Powerhouse

It’s National Small Business Week – a week dedicated to recognizing the contributions of America’s entrepreneurs and small business owners. Small businesses, as defined by the U.S. Small Business Administration, are firms with 1-499 employees. The U.S. Small Business Administration reports that there are over 28 million small businesses in America that have produced 66… Read more »

Top Five Inhibitors for Growing a Business

No one wants to see a business fail, yet according to the Bureau of Labor and Statistics, less than 33 percent of the companies that were founded in 2006 were still operating 10 years later. There are several contributing factors to why a business must close its doors, but with proper planning, flexibility, and understanding… Read more »