Alleviate mixed messages by combating two common challenges, selective perception and closure.

Selective perception occurs when individuals readily accept information that mirrors their values, beliefs, and expectations – and ignore the rest. Inefficient communication and selective perception can lead to gaps in knowledge. Individuals then seek to fill these gaps using a process known as closure. In other words, they make an assumption.

Improve communication in your organization. Encourage individuals to identify bias, use critical thinking, and gain an accurate perception.