As a manager, it’s imperative that you step back occasionally and just listen. By listening to your team members, you can discover small issues plaguing team members that can easily be alleviated before they balloon, and you can also learn about new ideas and strategies that your employees have that may make a substantial difference for your organization once implemented. Additionally, when you listen to both employees and customers, it establishes a strong sense of trust and loyalty that can lead to both employee and client retention.

How do you listen to your employees and clients?