Rule #101 – Get Personal

In this age of multiple screens, emails and texts, it’s a wonder anyone talks to anyone anymore. Now’s the time to show off your customer service chops by personalizing your business. A phone call is more powerful than an email, a hand written note more thoughtful than a text. When is the last time you…

Strategy and Management Services, Inc. (SAMS) Awarded Contract to Support U.S. Army

Firm will leverage partnership with NCN Technology, a Small Business Administration (SBA) 8(a) Protégé SPRINGFIELD, VA, September 20, 2017—Strategy and Management Services, Inc. (SAMS) announced today that the firm was awarded a fourth Task Order on a five-year IDIQ by the Army Contracting Command to deliver contract operations, procurement management support, and administrative office operations…

Rule #100 – Become a Thought Leader

Do you want to increase your brand awareness and assert yourself as a top business leader? Start with thought leadership. Thought leadership is one of the strongest approaches to creating new business prospects and becoming an influential subject matter expert in your industry. By garnering your experiences and technical knowledge and sharing it with colleagues…

What’s Trending? Call Centers are Returning to the U.S.

Whether you run a small business or large enterprise organization, your call center is a critical customer touch point. To improve the call center experience and drive higher levels of customer loyalty and satisfaction, companies are reinvesting in their centers, deploying new technologies, and implementing advanced customer relationship management tools to better understand their customers.…