Rule #109 – Go the Extra Mile

It’s one thing to perform a contract for a client. It’s another thing to perform that contract well. When it comes to customer service and satisfying your clients, it’s crucial to exceed expectations. Don’t just meet your clients, get to know them and discover their preferences and pain points. Be consistent in your delivery so… Read more »

Rule #108 – Make Sure Your Daily Tasks Are Value Driven

Most companies could run more efficiently, but something is holding them back. When going about your daily activities, ask yourself, “Does this task provide value to the company? If so, what is that value?” If you can’t identify the value, maybe you should focus your efforts on something else. Are you making sure that all… Read more »

Rule #107 – Try Thinking Inside the Box

With so many people trying to think outside of the box, it’s become a cliché that doesn’t carry the same meaning. Sometimes the answer you’re looking for is right in front of you but you look past it. Take some time to slow down and open your eyes and you may discover some hidden gems… Read more »

Rule #106 – It’s not All about You

When it comes to leading and managing a company, or even a team, it’s easy to get caught up in what you want and how decisions will impact you personally. However, as a leader, it’s not all about you. Rather, it’s about the mission of your organization and how you serve your clients and community…. Read more »

Rule #105 – Imperative Improvements

As a successful business leader, you may reach a point in your career where your business is running smoothly, growing rapidly, and things seem almost perfect. However, it’s imperative that you never stop striving to improve your business. It’s when your organization falls into complacency that competitors are able to come in and improve your… Read more »

Rule #104 – A Viable Vision

Creating a business without a vision is like going on a long road trip without a GPS. You can try, but you won’t get very far in the right direction. As an entrepreneur, it’s essential that before you start your business you know the overall goal you’re going to accomplish and how you’re going to… Read more »

Rule #103 – Mentorship Matters

No matter what stage you’re at in your career, you can always benefit from mentorship. Whether you’re a recent college graduate or an experienced CEO, you can always learn more from someone who has been where you are. The value of mentorship is often undervalued. However, there’s power in having a mentor who is able… Read more »

Rule #102 – Focus on Decision Making Over Structure

Many organizations believe that changing their organizational structure to better align with their mission will increase performance. However, focusing on the decision-making process has more impact on performance than organizational structure. So take a hard look at who in your organization makes what decisions and try to optimize the process. Does your company focus on… Read more »

Rule #101 – Get Personal

In this age of multiple screens, emails and texts, it’s a wonder anyone talks to anyone anymore. Now’s the time to show off your customer service chops by personalizing your business. A phone call is more powerful than an email, a hand written note more thoughtful than a text. When is the last time you… Read more »

Rule #100 – Become a Thought Leader

Do you want to increase your brand awareness and assert yourself as a top business leader? Start with thought leadership. Thought leadership is one of the strongest approaches to creating new business prospects and becoming an influential subject matter expert in your industry. By garnering your experiences and technical knowledge and sharing it with colleagues… Read more »