Redmon’s Rules – Rule #19: Client Engagement

 

Redmon’s Rules: providing weekly rules and tips on leadership, management, business growth and strategy.

19th Rule: Client Engagement

One secret to keeping your clients happy lies in your level of engagement – your ability to accurately assess their needs, make recommendations that positively impacts their bottom line, and deliver results that exceeds their expectations.

Make the extra effort to engage with clients. Understanding your client’s areas of congestion or “pain points” offers many benefits to you; it’s an opportunity to service an unmet need. This awareness not only benefits your clients, but also gives you an opportunity to grow your business.

Client engagement has many benefits. Are you exercising this simple yet profitable strategy? Tell us how!