Rule #109 – Go the Extra Mile

It’s one thing to perform a contract for a client. It’s another thing to perform that contract well. When it comes to customer service and satisfying your clients, it’s crucial to exceed expectations. Don’t just meet your clients, get to know them and discover their preferences and pain points. Be consistent in your delivery so that your clients are always aware of what to expect. Encourage transparency so that if your customer isn’t completely satisfied, you’re aware and able to alleviate any displeasure and create solutions to keep them coming back to you for business in the future.

How do you go the extra mile for your clients?